Last Updated: 09 September 2026
Customers should contact us as soon as possible if a product is received damaged, defective, incorrect or materially different from the product ordered.
To request a return, contact us by email with your order number, a description of the issue and clear photos or videos of the product and packaging where applicable.
If the product is damaged, defective or incorrect, we will review the complaint and, where appropriate, arrange a replacement, return or refund according to the circumstances.
Returns for change of mind, personal preference or incorrect selection may be accepted only if the product is unused, in original condition and otherwise eligible. Return shipping may be the customer's responsibility.
Products that have been used, damaged after delivery, altered, missing original packaging or otherwise not in resalable condition may not be eligible for return, except where required by applicable law.
Approved refunds will normally be processed after the returned product is received and inspected. The refund method and processing time may depend on the original payment method and payment provider.
For Cash on Delivery orders, any approved refund will be handled using a suitable refund method after verification of the order and customer details.
Order cancellation requests should be made as early as possible. Once an order has been dispatched or delivered, cancellation may no longer be possible and the return policy may apply.